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STORE POLICY

CUSTOMER CARE

At Puff Depot, we prioritize customer satisfaction and strive to provide exceptional service. If you have any questions or concerns, we encourage you to contact us directly. Our team is here to assist you with product inquiries, order updates, or any other support you may need.

We believe in transparency and building trust with our customers, ensuring you feel confident purchasing from us. Whether you're new to our store or a returning customer, we’re committed to making your experience seamless and enjoyable.

If you need help, you can reach out to us through:

PRIVACY & SAFETY

We process in-stock orders 7 days a week, excluding Canadian holidays.

  • All transactions are processed through secure payment gateways, protecting your sensitive information.

  • We collect and use data solely for the purpose of fulfilling orders, improving your shopping experience, and contacting you when necessary (e.g., order updates).

  • We do not share your personal data with third parties except as required for payment processing and order delivery.

If you have concerns about how your data is handled, please review our full Privacy Policy or contact us at info@puffdepot.com.

WHOLESALE INQUIRIES

Interested in carrying Puff Depot products in your store? We're excited to partner with retailers who share our passion for quality and customer satisfaction.

To inquire about wholesale opportunities, please contact us at info@puffdepot.com with the following details:

  • Business Name and Location

  • Product Categories of Interest

  • Estimated Order Quantities

We offer competitive pricing and support to help your business grow. Let’s collaborate to bring top-quality vaping products to more customers!

PAYMENT METHODS

We offer a variety of secure payment options for your convenience:

  • Credit/Debit Cards: Processed through secure payment gateways

  • Interac e-transfer

  • Offline Payments: Contact us for details

For assistance with payment methods or issues, please contact us at info@puffdepot.com.

At Puff Depot, we’re committed to ensuring a safe, secure, and enjoyable shopping experience for all our customers!

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